济南富力凯悦酒店-住客评论

Guest（Family） 2025-11-01
We booked the Kangyi Connecting Family Room, and it was an excellent choice for a family group. Check-in was smooth, and the hotel generously allowed us to check in early. Even when one of the two rooms wasn’t ready yet, they let us safely leave our luggage so we could head out and tour the city without hassle. The front desk staff speak English, which made everything straightforward. Both rooms were very clean, spacious, and the beds were extremely comfortable. The twin room even had a bath tub, while the other room was thoughtfully designed for older guests or wheelchair users, with supportive handles in the bathroom — a detail we appreciated. The Wi-Fi is fast, and the breakfast buffet at the restaurant offered a convenient start to the day. One of the highlights was that the hotel kindly allowed us a late checkout, which was incredibly helpful since our train ride was scheduled for later in the afternoon. This flexibility made our stay even more comfortable. Overall, a great hotel for families looking for convenience, comfort, and dependable service. I would definitely stay here again.
酒店回复：
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you and your family enjoyed your stay in the Kangyi Connecting Room.Thank you for your kind words about the room's comfort, the thoughtful design, and the breakfast. They truly mean a lot to our team.We look forward to welcoming you all back soon!Best regards,Hyatt Regency Jinan
Guest（Family） 2025-11-01
酒店位置很好，楼层很高，看风景特别棒，骑车到大明湖15分钟，骑车到趵突泉也就十多分钟，离大观园也就骑车三分钟。房间很大，洗澡很舒服，床也很舒适，打扫衞生的阿姨也很好，前台还给升了级，我们住的很开心。早饭特别棒，很多好吃的，价格也不贵，太赞了
酒店回复：
尊敬的客人，感谢您的满意点评。酒店处于城市核心位置，去城市景点大明湖、趵突泉、千佛山很近，东临即是万达广场；继续向东就到达泉城路商圈，恒隆广场、银座商城、贵和购物中心聚集地。西侧是济南老商埠，古建筑处处可见，文化底藴浓厚。您在闲暇之余，可以静享老城的悠然时光，也可沉浸新城的时尚与潮流之中。期待您的再次光临！
Guest（Solo traveler） 2025-11-01
前台热情友好，房间设施不错，乾净舒适。酒店位置也很好，方便停车和打车，离市内的景区不算远。早餐丰富，很不错。
酒店回复：
尊敬的客人，非常感谢您对前台员工的肯定和鼓励,我们致力于用充满热情的专业服务为客人创造与众不同的入住体验,欢迎您再次入住凯悦酒店，定会为您奉上我们满意加惊喜的服务！
Guest（商务旅客） 2025-11-01
酒店位于济南老城区离火车站挺近交通比较方便旁边走不远就是万达广场吃饭购物也比较方便门口的喷泉很有意思像是一个风水布阵酒店虽説开了十多年了当年酒店设计审美还是在线的公共区域简洁大气电梯多而且速度也很快公共区域和房间衞生都打扫的挺好服务人员大都不错房间设施不算新了维护的还可以淋浴设备真不太行了应该更新一下牙膏牙刷比较好用房间面积还可以窗框有浮土也可能是济南乾燥土多吧送餐的机器人打扮得很是可爱床是硬床睡起来比较舒服左边床头插座充手机不好用右边的不错还有typeC和usb直冲瑕不掩瑜入住体验比较满意
酒店回复：
尊敬的客人，感谢您选择了济南富力凯悦酒店入住，并与我们分享了您的入住体验，我们始终坚持儒家的款客之道，以客人为中心，满足客人的需求，为您提供满意舒适的入住体验，欢迎您的再次光临。
Guest（Couple） 2025-09-01
We had an excellent stay! We booked a suite (Room 1119) through Trip.com and got a fantastic deal. It turns out the suite booking comes with great benefits that weren't listed on Trip.com, including breakfast, afternoon tea, and evening drinks. The food was delicious and better than at many other hotels. While the hotel building is a bit older, everything else was perfect. The gym is well-equipped, and the pool is great (just remember to bring your swim cap!). The suite booking also included a complimentary clothing cleaning service (one piece per person), which was a great perk. A special thank you to reception desk李影, 26 floor 小常小魏and莎莎for their outstanding service—they were all incredibly kind, attentive, and helpful, making our stay even more enjoyable. 这次入住体验非常棒！我们通过 Trip.com 预订了一间套房（1119 房），价格非常划算。我们后来了解到，套房本身包含一些超值福利（只是未在 Trip.com 上显示），例如早餐、下午茶和晚间饮品。酒店的餐饮相当不错，比其他许多酒店都要好。酒店建筑稍有些年代感，但其他一切都很完美。健身房设施齐全，游泳池也很棒（请注意需要佩戴泳帽！）。套房预订还包含了免费的衣物清洁服务（每人一件），这非常贴心。特别要感谢前台的李影、26楼的小常小魏和莎莎，她们的服务非常出色，每个人都特别友善、细心且乐于助人，让我们的入住体验更加美好
酒店回复：
尊敬的客人，非常高兴收到了您对济南富力凯悦酒店的满意点评，酒店秉承殷勤款客的传统，为客人提供宾至如归的服务，每天为宾客增添一份超越平凡的生活姿态。希望您能一如既往的支持我们，欢迎您的再次光临,我们会继续努力，给您带来更优质的体验。
Guest（Business traveler） 2025-08-01
The worse hotel i ever had. First, the hotel is 15 years old which do not give a good feeling of goodlooking and cleanliness. Room is dark and found the bed **** broken. The leaving day, i fall down between the entrance and the bathroom access. There was a water leakage from the ceiling and i was wearing sleeper. Luckily only my glasses got broken. Management did not take it very seriously, just handle the fix my glasses to nearest shop. I will not recommand to any people I want claim for compensation/reimbursement
酒店回复：
Dear Guest, Thank you for sharing your valuable feedback. We sincerely apologize for the issues you encountered during your stay—including the aged room condition, damaged bed, water leakage that caused your fall, and inadequate service response. This falls far below our service standards. We have immediately arranged inspections and comprehensive safety checks of the relevant facilities, and will enhance staff service training. We highly value your experience and wish to offer further assistance. Kindly contact our Guest Relations Manager by [Email/Phone] ,allowing us to thoroughly understand the situation and address it appropriately. Once again, we deeply regret the inconvenience caused. Your feedback is invaluable to us. Wish you all the best!
会员3598（情侣） 2022-05-05
酒店非常高端大气五星好评
酒店回复：
尊敬的客人，非常高兴收到了您对济南富力凯悦酒店的满意点评，酒店秉承殷勤款客的传统，为客人提供宾至如归的服务，每天为宾客增添一份超越平凡的生活姿态。希望您能一如既往的支持我们，欢迎您的再次光临,我们会继续努力，给您带来更优质的体验。
会员4797（商务出差） 2022-04-30
疫情期间入住，防疫做的很好
酒店回复：
尊敬的客人，感谢您选择了济南富力凯悦酒店入住，并与我们分享了您的入住体验，酒店在防疫工作方面一直严格按照防疫部门的部署执行，只为给您提供安全的入住环境，让您放心的享受您的凯悦之旅，期待您的再次光临，为您奉上满意的服务。
会员2109（商务出差） 2022-04-29
酒店整体不错，就是年头多了，电视啥的都是老电视，画面也很模糊。
酒店回复：
尊敬的客人，感谢您选择了济南富力凯悦酒店入住，并与我们分享了您的入住体验，每一位客人的精心点评都是对我们最好的礼物，根据客人的点评，我们会不断的改进以提升硬件品质和软件服务，让您能体验到我们正宗的款客之道，期待您的再次光临。
会员7772（商务出差） 2022-04-29
入住环境好
酒店回复：
尊敬的客人，感谢您选择了济南富力凯悦酒店入住，酒店位于万达商圈内，临近城市的主要景点，从酒店出发10分钟便可到达趵突泉、大明湖及千佛山等地，让您在繁忙的工作之后漫步于泉水之边，享受美好景色带来的愉悦，期待您的再次光临，为您奉上满意的服务。

济南富力凯悦酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-11-01

Guest（Family） 2025-11-01

Guest（Solo traveler） 2025-11-01

Guest（商务旅客） 2025-11-01

Guest（Couple） 2025-09-01

Guest（Business traveler） 2025-08-01

会员3598（情侣） 2022-05-05

会员4797（商务出差） 2022-04-30

会员2109（商务出差） 2022-04-29

会员7772（商务出差） 2022-04-29

客户评价由实住客人提供的真实点评